TERMS & CONDITIONS

Terms & Conditions for OVV Membership Platform ("Terms & Conditions")
HLA GARMENT (THAILAND) CO., LTD. (the "Company") has created OVV Membership Application Platform for mobile devices (“Platform”) to be the channel of contact and communication between the Company and its service users who are members of OVV Membership ("Members"), including the provision of services for the Members, such as applying for membership, checking available points/ points that will expire/ purchase history, updating a Member's personal data, checking the Company's and/or its business partners' promotional campaigns and redeeming OVV Membership accumulated points according to the items specified by the Company, including other purposes to be later determined by the Company.

The Platform users ("User", "Users", "you", "your" or “member”) have read and accepted that the Users will be bound by the Terms & Conditions specified in the Platform. Users are requested to study the following Terms & Conditions thoroughly and carefully before doing any transaction on the Platform. If you do any transaction on the Platform, it must be deemed that you accept and agree to comply with these Terms & Conditions. If you do not wish to be bound by these Terms & Conditions, please stop doing any transactions on the Platform. The Company has the right to correct, change or cancel these Terms & Conditions and/or any other agreements on the Platform without prior notice to Users

1. The scope of Platform usage and general conditions

• 1.1 The Company reserves the right only for Members who have registered as Platform members to check available points/ points that will expire/ purchase history, to update a Member's personal data, to check the Company's and/or its business partners' promotional campaigns, to redeem OVV Membership points according to the items promoted in the Platform and to transfer the accumulated points between business allies and for other purposes to be later determined by the Company.
• 1.2 The User represents that all the data provided to the Company on the Platform are true and complete. Specifically, the User also represents that his/her mobile number or personal email is valid at the time of providing the data.
• 1.3 The User agrees and acknowledges that the Company does not warrant the accuracy and completeness of the content on the Platform and does not warrant that the Platform is virus-free or free from other things that may affect your mobile device.
• 1.4 Before conducting any act via the Platform, the User must check his/her name and family name, Member number, and the remaining accumulated points that appear in the Platform and in the SMS or e-mail sent to you to the mobile number, e-mail address or other personal data used for communication specified by you after doing any transaction via the Platform every time.
• 1.5 The User must check the conditions for rights and privileges, including participation in the activities on the Platform before receiving the rights and privileges and being able to participate in the activities via the Platform.
• 1.6 Each time the Platform is used, it is deemed that the User knows of these Terms & Conditions, including any amendments thereof which are fully effective at that time, and agrees to comply with those Terms & Conditions and any amendments thereof in all respects.
• 1.7 The User acknowledges that any collection, use, disclosure, and/or cross-border transfer of your personal data will be in accordance with the Customer Personal Data Protection Policy.
• 1.8 By accessing our Platform, you assume all risks associated with its use, including but not limited to the risk that your computer, software or data may be damaged by any virus transmitted by this platform or by any Third Party Content or Third Party Website. To the extent permitted by law, all warranties, conditions and claims (whether express or implied) arising out of or in any way connected with this website are hereby excluded. By accessing our Platform, you agree to indemnify The Company for any loss, damage, costs or expenses whatsoever suffered by any person or entity arising out of or in any way connected with your access to this Platform.
• 1.9 Please note that we do not intend to provide Services for people under the age of 18 years old. If you are under 18, please be confirmed that you have your parent or legal guardian’s permission to use our Services.
• 1.10 If there is a reasonable cause, the Company may suspend or cancel the provision of service, including changing the list of trade promotions via the Platform without any announcement or prior notice.
• 1.11 The accumulated points that appear when checking points will be the accumulated points up to the previous purchase, the point purchased today will be pending and accumulated within 7 days.
• 1.12 The accumulated points redeemed via the Platform will be processed and will be deducted from the remaining points immediately.
• 1.13 In redeeming the points on the Platform, the User will not receive an email, summarizing the redemption of points. However, the User may check the points redemption history in the "My Points" tab.
• 1.14 When the User confirms the redemption of points on the Platform, the points cannot be refunded.
• 1.15 In the event of disputes regarding OVV Membership point balance, I consent and agree to allow the Company to verify and alter OVV Membership point balance for up to the last 3 months. Any decision made by the Company is final.
• 1.16 The redeemed accumulated points will be deducted in the system in the account's first part on the basis of "First in, First out”.
• 1.17 Accumulated points will be valid for 1 (one) years from the day when the purchase is made. The Company will calculate the accumulated points by checking name, surname, member number, and accumulated points appearing on the Platform every time before exchanging the points on the Platform.

2. Applying for being a Member

• 2.1 The service applicant may apply to be a Member by providing the Company with the data specified by the Company, including obtaining approval for being a Member from the Company. The service user will be bound by and must comply with the terms and conditions for membership of OVV Membership.
• 2.2 The applicant accepts and agrees to be bound by the terms and conditions of the membership agreement specified by the Company valid at the time of registering with this Platform via all means, including those terms and conditions as amended from time to time.
• 2.3 The applicant represents that all the data provided to the Company for registration for being a Member are true and complete. Specifically, the applicant also represents that his/her mobile number or personal email is valid at the time of providing the data.
• 2.4 The applicant for OVV Membership member must not be a minor and must not be under the age of 18. The applicant for OVV Membership member must not be an incompetent person or a quasi-incompetent person.
• 2.5 The Company reserves the right to cancel the membership or modify the conditions for rights and privileges without prior notice.

3. Registering for using the Platform

• 3.1 The service applicant can register to use OVV Membership Platform by providing the Company with the data as specified by the Company, including approval for being a Member of the Company. The service user will be bound by and must comply with these Terms & Conditions. The service applicant will set the authenticate himself/herself by using the OTP sent by the Company within a specified period of time.
• 3.2 The Member represents that all the data provided to the Company for registration as a Member Platform are true and complete. Specifically, the applicant also represents that his/her mobile number or personal email is valid at the time of providing the data.

4. Updating the Member's personal data

• 4.1 A Member can update his/her personal data via OVV Membership Platform or OVV Store.
• 4.2 The Member undertakes that in case of any changes made to his/her personal data, the Member will keep his/her personal data up-to-date at all times.

5. Contact the Company

If you have any queries in relation to this Terms and Conditions, please contact the Company at: 208, 208 Building Wireless Road, Unit 307, 3rd Floor, Wireless Road, Lumpini, Pathumwan, Bangkok 10330 Thailand Mon-Fri 9.00 AM - 6.00 PM
(+66)2-2524992 songserm.l@hla.com

OVV Privacy Policy

Last Updated: 18 March 2024

We at HLA Garment (Thailand) Co., Ltd., (“Company”, “us”, “we”, “our” or “ours”) understand the importance of the protection of your Personal Data. We endeavor to protect your Personal Data in accordance with Thailand’s Personal Data Protection Act B.E. 2562 (2019) and through this privacy policy for the collection, use, and disclosure (collectively, “process” or “processing” of Personal Data (“Privacy Policy”), of our Customers (as defined below) by the Company.

This Privacy Policy will apply to all of our Customers.

1. Definition

“Customer(s)” means the Existing Customer and Prospective Customer, collectively.
“Existing Customer” means a customer (a natural person) who enjoys our products via all means, for personal use, including users of our application software.
“PDPA” means Thailand’s Personal Data Protection Act B.E. 2562 (2019) which includes guidelines and orders made thereunder and any statutory amendments or re-enactments thereof from time to time.
“Personal Data” means any data whether recorded in a material form or not, from which the identity of an individual is apparent whether directly or indirectly, or can be reasonably and directly ascertained by the entity holding the data, or when put together with other data would directly and certainly identify an individual, but not including the information of deceased persons in particular.
“Prospective Customer” means a natural person who has subscribed to receive any news, updates, promotion, and other marketing materials from us, in spite of the fact that he/she has not purchased anything from us.

2. Our Promises

• (1)We will process Personal Data in an appropriate manner including (without limitation) for public interest, vital interest, performance of contract, entering into contract, contractual obligations, performance of public task, legitimate interests, and legal obligations.
• (2)We will not process Personal Data, unless the data subject has given consent through a written statement or electronic means prior to or at the time of processing, or unless it is permitted by law.
• (3)We will inform you regarding the purpose of use for your Personal Data and use such data within the scope of such purpose.
• (4)We will take necessary and appropriate measures to safely manage Personal Data.
• (5)Except where otherwise specified, we will not share or disclose Personal Data to any third parties unless in case of: given consent, or consent not required for processing as permitted by law.
• (6)We will respond appropriately in the event that an individual contact the appropriate point of contact regarding display, correction, deletion, withdrawal (in full or in part) and/or termination of use of their respective Personal Data.

3. Collection of Your Personal Data by the Company

We generally collect the Personal Data directly from you; however, in the case where it is necessary for us to collect your Personal Data from other sources, we will ensure that your Personal Data will be collected and protected in accordance with the PDPA.
We will collect and process your Personal Data within the purpose, scope, and lawful and fair methods as is necessary which is explained herein below. In case the Company needs to collect a sensitive personal data, the Company shall request explicit consent from you before such collection, except for when this is permitted by the PDPA, or other laws.
During your access or use of the Company’s mobile phone applications, social media channels, e-mail, telephone channels, Company’s stores and Customer Service Center (Customer Service), the Company may need to collect or obtain any personal data that can identify you as follows:
3.1 General Personal Data consists of the following:

• (1) Personal Data
  General Customer Personal Data such as title, name-surname, gender, date of birth, age, nationality, information on documents issued by government agencies (e.g. ID card number, passport number, taxpayer identification number, etc.)
• (2) Contact Information such as telephone number, mobile phone number, shipping mailing address, billing address, e-mail address, social media account (e.g. Google account, Facebook account, etc.)
• (3) Membership Information such as membership account information, membership card number, reward points, membership type, date of membership application, membership period, reward points redemption history, inquiries, comments, feedback, complaints, suggestions and other information in relation to membership.

As such, the Company will strictly collect personal data only to the extent necessary subject to the purposes specified in Clause 4 of this Policy.
For the collection, use, or disclosure of your Personal Data, the Company will make a written request for explicit consent or a request via electronic means prior to or during the collection of the Personal Data which you have a right not to consent and provide such data. In the event that you decide not to consent or withdraw any consent, it may result in the Company being unable to provide all or part of services to you.
The Company will not collect Personal Data from any Person whose age is below eighteen (10) or who is impaired or partially impaired person unless consent is obtained from such relevant legal guardian in the event that consent must be obtained. If the Company is aware that it has unintentionally collected Personal Data from any person below the age of eighteen (10), or who is impaired or partially impaired person, without obtaining consent from its legal guardian, the Company will promptly delete such Personal Data or process only that part of the Personal Data which the Company is entitled to process based on any legal basis other than the request of consent. Notwithstanding the foregoing, the Personal Data given to the Company by you must be correct, complete, and true and will not cause any confusion and you must keep your Personal Data up-to-date and also inform the Company of any changes via the contact channel specified in Clause 7. If you decide not to provide the Company with your Personal Data or if you choose to withdraw consent for the use of your Personal Data, it may result in the Company being unable to provide all or part of services to you.

4.Purposes of the Collection, Use, and Disclosure of Personal Data

The Company collects Personal Data for the following purposes:

• 4.1 The communication and providing necessary information of the Company in relation to goods, updated lists of goods, lists of promotions or campaigns arranged or to be arranged by the Company, and any privileges for your benefits. The provision of information will be conducted via E-mail, SMS, or any other appropriate method which you have consented.
• 4.2 The provision of any privileges, including but not limited to, privileges on birthdays and/or in birth months, and reward points privileges which can be redeemed for discounts.
• 4.3 The invitation to any events and/or product launches of the Company.
• 4.4 The process and analysis for the purpose of improving goods and services deemed appropriate and suitable to a Person’s needs, as much as possible.

Market research, surveys, analysis of internal markets, creating customer data, analysis of customer patterns and choices for purchase of goods, and the planning and analysis of statistics and trends in relation to goods and/or services of the Company.
The Company will process your Personal Data only for the purpose for which it has been stated, including in some cases where the Company may consider it able to process your Personal Data for other relevant reasons and not contrary to or in addition to the original purpose provided.
Notwithstanding, in the event that the Company needs to process the data for the purpose other than the original purpose, the Company will request your consent again for the use of such data for that new purpose.

5. Disclosure of Personal Data to Third Parties

We will not provide Personal Data to any third parties without your consent except in the following cases:

• •If you have agreed to the provision of your Personal Data;
• •If it is necessary for the preservation of life, body or property, and the relevant consent(s) cannot be easily obtained;
• •If the handling of Personal Data has been entrusted in whole or in part to a third party within the scope necessary to fulfill the purposes of use (we take measures to prevent leakage, loss, or falsification of Personal Data, such as by carefully selecting our contractors, entering into agreements with contractors regarding the handling of Personal Data, and directing and supervising our contractors as necessary);
• •If your Personal Data is processed on the behalf of the Company by third parties intermediaries providing adequate level of data protection.
• •If Personal Data is provided in connection with the succession of business due to merger or other reason; and
• •Where permitted and/or required by applicable laws or regulations.

6. Your rights under the PDPA

As a data subject, you have the following rights under the PDPA:

• (1)to be informed whether Personal Data pertaining to you shall be, are being or have been processed;
• (2)to request for the access to, to obtain a copy of, to update or correct any Personal Data that is related to you;
• (3)to request information about how we have processed or are processing your Personal Data, and to request that we disclose the source(s) of your Personal Data which has been obtained without your consent;
• (4)to withdraw (in full or in part) of your consent given previously) in relations to your Personal Data held by us;
• (5)to dispute the inaccuracy or error in the Personal Data and have the Company corrects it accordingly, unless the request is vexatious or otherwise unreasonable;
• (6)to suspend, withdraw (in full or in part) or order the blocking, delete, destroy, de-identify, removal or destruction of your Personal Data from our filing system upon discovery and substantial proof that the Personal Data are incomplete, outdated, false, unlawfully obtained, used for unauthorized purposes or are no longer necessary for the purposes for which they were collected;
• (7)to request to object and to request the suspension of the processing of your Personal Data;
• (8)to request that we transfer your Personal Data in a format which is generally readable or usable by automatic device or tool; and
• (9)to lodge a complaint in relation to our processing of your Personal Data with the Personal Data Protection Committee, in accordance with the procedures set out in the PDPA.

7. Inquiries regarding Privacy Policy

• (1)Upon receipt of a request for exercising your rights under the PDPA, we will promptly respond to such requests upon confirming the identity of the person through prescribed procedures.
• (2)For any inquiries regarding Personal Data, please contact us or our Data Protection Officer with the following contact details:
  HLA Garment (Thailand) Co., Ltd.
  Postal Address: No.208, 208 Building Wireless Road, Unit 307, 3rd Floor, Wireless Road, Lumpini, Pathumwan, Bangkok 10330
  Email Address: songserm.l@hla.com
  Our Data Protection Officer
  Postal Address: No.208, 208 Building Wireless Road, Unit 307, 3rd Floor, Wireless Road, Lumpini, Pathumwan, Bangkok 10330
  Email Address: songserm.l@hla.com
  
• (3)By providing your Personal Data to us, you confirm that all Personal Data provided by you is accurate and complete, and that none of it is misleading or out of date. You will promptly update us in the event of any change to your Personal Data.
• (4)We have the right to refuse to comply with data access request in case of: irrelevant information, high expenses and risks, affect on other's data, violation of order of court, and disclose confidential commercial information.
• (5)Turnaround time
  We will respond as soon as possible but usually within thirty (30) days from the date of request by data subjects of Personal Data.

8. Cookies

The Company’s Website uses cookies and other tools to help distinguish you from other users of the website which this will allow the Company to improve the application software and to provide you with a quality experience when using the application software. By continuing to use this application software, you are agreeing to cookies being placed on your mobile phone.

9. Protection of Personal Data

• (1)We will ensure that the Personal Data collected by or on behalf of the Company is proper kept and having adequate security measurement to protect the processing of the Personal Data which will be in accordance with the PDPA requirements.
• (2)We will ensure protection of Personal Data in our possession or under our control by making security arrangements to prevent unauthorized access, collection, use, disclosure, copying, modification, and disposal.

10. Retention Period

We will cease to retain the documents containing the Personal Data or remove the means by which the Personal Data can be associated with the individuals when it can be assumed that: the purpose for which the Personal Data was collected is no longer being served by retention of Personal Data, and the retention is not necessary for legal or business purposes.

11. Minors

• (1)Our website is intended only for persons who are at least ten (10) years old. If you are an individual under 10 years of age (“Minors”) or individuals who are not legally competent to give consent, you confirm that your parents or guardians read this Privacy Policy together with you and you have coordinated to request and obtain the consent (if required) from the following person (on case by case basis) for us:
  a)the holder of parental responsibility over the child when the Minors are not entitled to act alone or when the Minors are below 10 years of age; or
  b)the custodian who has the power to act on behalf of the data subject who is an incompetent individual; or
  c)the curator who has the power to act on behalf of the data subject who is an quasi-competent individual.
  You may also be requested to provide the contact details of such person to us for our request of consent in accordance with the PDPA.
• (2)In the event that we aware that we have unintentionally processed the Personal Data of Minors or individuals who are not legally competent to give consent. We will immediately cease the processing of such Personal Data. Unless there is an applicable law or there is another lawful basis for the Company to continue processing such personal data.

12. Others

• (1)The Company reserves the right to change or revise this Privacy Policy from time to time without prior notice to incorporate any changes in its procedures for protecting the Personal Data or any regulatory changes.
• (2)We will notify you of any amendments to this Privacy Policy via announcements on our Company any other appropriate means. Please check our website from time to time to see if there are amendments to this Privacy Policy. If we amend this Privacy Policy, the amendment will only apply to Personal Data collected after we have posted the revised Privacy Policy.
• (3)This Privacy Policy is issued in both English and Thai languages. In the event of any inconsistencies or discrepancies between the English version and the Thai version, the English version shall prevail.

Date of issuance of this Privacy Policy: 18 March 2024.